Warranty Terms and Conditions

KGM SsangYong Australia warrants:

Each new KGM SsangYong vehicle imported into Australia by KGM SsangYong Australia (SYAU) is covered by a warranty for 7 years, bumper to bumper.

New Vehicle - warranty commencement:

KGM SsangYong warranty begins on the day the new vehicle is first registered by a KGM SsangYong dealer.

Ex-demonstrator Vehicle – warranty commencement:

KGM SsangYong warranty on ex-demonstrator vehicles begins when the vehicle is first registered by the KGM SsangYong dealer and put into service as a demonstrator vehicle. You will be entitled to the balance of the vehicle warranty period remaining at the date of your purchase.*

* Exception - In Western Australia the warranty period begins from the date of purchase of the ex-demonstrator vehicle, however the kilometre limit (if applicable) commences from the date when the vehicle was put into service as a demonstrator vehicle.

All benefits to the consumer given by this warranty are in addition to other rights and remedies under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What is Covered

KGM SsangYong Australia warrants your new KGM SsangYong vehicle to be free from defects in material or workmanship, subject to the terms and conditions in this document including the following sections:

• A KGM SsangYong Dealer will make the necessary repairs, using only genuine KGM SsangYong parts, to correct any defects in material or workmanship covered by this warranty without any charge to you except where items are expressly excluded or where a separate warranty applies.
  
  
• All parts replaced under this warranty become the property of SYAU.
  
  
• Warranty repairs or parts replacement will be performed by an authorised KGM SsangYong dealer at its place of business within a reasonable time after delivery of the vehicle to the dealer during normal business hours for the motor vehicle service industry.

11.2 What KGM SsangYong Australia will do

To help the customer secure maximum satisfaction from the new vehicle, SYAU confirms that each new vehicle has been inspected and conditioned according to SYAU new vehicle pre-delivery inspection (PDI) procedure.

Warranty repairs or replacement will be made at no charge for parts or labour by authorised KGM SsangYong dealers. A reasonable time to complete the repairs must be allowed after the vehicle is delivered to the dealer.

11.3 Tyre Warranty

As the tyres originally installed on new vehicles are warranted by the tyre manufacturer and they have local representatives, we ask that customers present the unserviceable tyre(s) to the tyre manufacture’s local representative, unless otherwise directed by SYAU. Any KGM SsangYong dealer will assist the owner in requesting tyre warranty service through the tyre manufacture’s local representative, if necessary.

11.4 Battery Warranty

The original battery installed in a new KGM SsangYong Vehicle is covered by warranty for 2 years (24 months) or 30,000 kms (whichever occurs first), from the vehicle warranty commencement date.

11.5 Wear and Tear Parts Warranty

Below is a summary of the SYAU warranty applicable to wear and tear items:

• Accessory Drive Belts: All accessory drive belts are wear and tear items. They are covered by warranty for 24 months or 40,000 kms (whichever comes first) when a manufacturing defect is evident e.g. separation, tear, breakage.
• Adjustments, Rattles and Squeaks: Covered for up to 3 months or 3,000 kms (whichever comes first).
  
  
• Air Conditioning Gas: Replenishing air conditioning gas is a maintenance item and is only covered by warranty if it is necessary due to replacement of an air conditioning item under warranty. Recharge with dye for diagnosis is not warrantable unless the diagnosis reveals that replacement of an air conditioning item is covered under warranty.
  
  
• Brake Pads and Shoes: All brake pads and shoes are wear and tear items. They are covered by warranty for 6 months or 5,000 kms (whichever comes first) when a manufacturing defect is evident. Excessive or pre-mature wear caused by abnormal driving style is not covered by warranty.
  
  
• Brake Rotors (Discs), and Drums: Brake rotors and drums are wear and tear items. They are covered by warranty if the thickness falls below minimum legal thickness (after machining) within 20,000 kms from the warranty start date. Excessive or pre-mature wear caused by abnormal driving style is not covered by warranty.
  
  
• Glass: Covered by warranty for 6 months from the Warranty Start Date. Excessive or pre-mature wear caused by abnormal conditions is not covered by warranty.
  
  
• Oils, Coolant and other Fluids: Covered by warranty only when associated with a replacement of a component under warranty.

11.6 Owner’s Responsibility

1. Properly use, maintain (including service according to the vehicle service requirements) and care for the vehicle in accordance with the instructions in the owner’s manual.
   
   
2. At time of new vehicle delivery to thoroughly check the vehicle interior and exterior and report any damage to the selling dealer both verbally and in writing on the vehicle/customer - KGM SsangYong Delivery Checklist.
   
   
3. Keep maintenance service and inspection records for the vehicle for use in the event that a question should arise concerning the vehicle’s maintenance and provide them to any subsequent owner of the vehicle.
   
   
4. Notify KGM SsangYong in the event of a change of ownership of the vehicle. (see SYAU contact details later in this handbook)

11.7 What is Not Covered

1. Damage due to misuse (e.g. overloading or racing), accident, abuse, theft, fire damage, malfunctions or failures resulting from misuse, negligence, and accidents.
   
   
2. Damage due to lack of maintenance or improper maintenance
   Damage, malfunctions or failures resulting from lack of required maintenance in accordance with the owner’s manual or improper maintenance, which has caused or contributed to the failure. Owners will not be responsible if the lack of maintenance or the improper maintenance was due to the actions of an authorised KGM SsangYong dealer.
   
   
3. Damage or surface corrosion from severe environmental conditions
   Environmental damage resulting from airborne fallout (e.g. chemicals, tree sap, etc.), salt, hail, earthquake, water or flood, windstorms, hurricanes, lighting etc. are not covered.
   
   
4. Items affected by wear, weather exposure, etc.
   Defects which have arisen from the owner’s negligence, accidents, misuse, abnormal wear and tear or weather exposure. The repair or replacement of items, such as body panels, glass, soft trim, plated parts, bumpers and other appearance items, wiper blades, brake shoe lining or disc brake pads, drums or rotors, chassis springs, shock absorbers, and clutch plates and facings (on vehicles equipped with manual transmissions) will only be covered by the warranty if they are clearly defective due to defective materials or workmanship.
   
   
5. Improper fuel and lubricant
   Warranty does not cover problems caused or contributed to by using improper fuel and lubricants. Proper fuel and lubricants are specified in the owner’s manual or workshop manual for the vehicle.
   
   
6. Regular maintenance
   Regular maintenance work such as adjustment of headlamp, clutch, belts, engine tuning, wheel balancing, cleaning, polishing, lubricating, and replacing filters, injection nozzles, clutch plates or facings and worn-out brake linings or pads are not covered under warranty.
   
   
7. Extra expenses
   To the extent permitted by law, the warranty does not cover any economic loss including (without limitation), payment for the loss of time or pay, inconvenience, loss of vehicle use, vehicle rental expense, loading bills, food, fuel, other travel costs and vehicle storage costs.
   
   
8. Odometer alteration
   No coverage is provided to any vehicle where odometer readings have been altered without approval from SYAU.
   
   
9. Failure caused by non-genuine parts
   Any failure caused or contributed to by installation of a non-genuine part, will not be covered by warranty.
   
   
10. Failure from previous repair
    Any failure caused or contributed to by improper repairs will not be covered by warranty.
    
    
11. Glass breakage due to impact
    Replacement of glass is not covered by the warranty if required due to outside factors such as scratches, chips, cracks and breakage that are not manufacturing defects. Replacement of glass is covered by warranty for up to six (6) months if required due to defects, such as air bubbles, separation/lamination.
    
    
12. Unauthorised Modifications
    Any modification, alteration, addition, or deletions from the new vehicle (unless authorised by SYAU) is not covered by warranty nor is any failure or damage caused or contributed to by such modifications.
    
    
13. Unauthorised use of vehicle
    Any problems caused or contributed to by driving the vehicle at such speed, towing or loading it with cargo in a manner which exceeds the recommended limits set out in the owner’s and driver’s manual or in local laws or regulations, will not be covered by warranty.
    
    
14. Any problem(s) arising from repairs performed by any person or entity other than SYAU or its authorised repairer will not be covered by warranty.
    
    
15. Adjustments of headlamp, brake linings, clutch, belts, engine tuning, wheel balancing and other routine servicing are not covered under warranty unless they were incorrectly adjusted or tuned at the time of vehicle delivery, which will be covered under warranty for up to three (3) months or 3,000kms (whichever comes first).
    
    
16. Problems arising from consumable spare parts such as spark plugs, electrical bulbs (excluding sealed beam lamps), fuses, contact points & arms, filters, wiper blades due to normal wear and tear, glow plugs and brake & clutch linings (in case of glow plugs and linings, excluding defects in manufacture or materials) will not be covered by warranty.
    
    
17. Trim (interior and exterior) - Normal deterioration due to wear and tear is not covered by warranty.
    
    
18. General Brake Adjustments are not covered by warranty unless incorrectly adjusted at the time of vehicle delivery.
    
    
19. General Brake Bleeding is not covered by warranty unless associated with the replacement of a brake component under warranty.
    
    
20. Any fault or damage caused or contributed to by installation of any improper equipment on the vehicle chassis will not be covered by warranty.
    
    
21. To the extent permitted by law, warranty will not cover consequential loss or damage such as loss of time, inconvenience, loss of use of the vehicle or other consequential damage.

11.8 Periodic Maintenance Service

Proper maintenance and care of the vehicle is essential for safe driving and lower overall running cost. The periodic maintenance service comprises the minimum requirements for servicing which should be performed as per the service interval instructions provided here or you may contact KGM SsangYong Australia on 1800 431 333 (9am to 5pm business days).

Additional vehicle maintenance may be required where weather conditions, atmospheric conditions, varying roads, vehicle usage and individual driving habits necessitate additional maintenance. KGM SsangYong dealers will be able to advise if additional maintenance is required in the circumstances.

11.9 Emergency Warranty Repair by non-authorised KGM SsangYong repairer

Unauthorised workshops do not normally carry out KGM SsangYong warranty repairs however, customers may have a repair carried out by a non-KGM SsangYong repairer subject to the prior approval of KGM SsangYong Australia in the following circumstances:

• the vehicle is inoperable;
  
  
• continued operation of the vehicle would cause further damage or pose a safety problem; and/or
  
  
• an authorized dealer is not available to make the repair.

Contact KGM SsangYong Australia on 1800 431 333 (9am to 5pm business days) to seek advice & guidance for a non-KGM SsangYong dealer repair.

11.10 Rights & Remedies

All benefits to the consumer given by this warranty are in addition to the other rights and remedies under the Act. SYAU goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Consumers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Owner Responsibility

Customers must take their vehicle to an authorised KGM SsangYong dealer to obtain warranty service in case of any warranty claim.

1. Customers must bring the Service & Warranty Handbook to the KGM SsangYong dealer for vehicle warranty service.
   
   
2. Customers are responsible for proper maintenance and care of their KGM SsangYong vehicle in accordance with the instructions provided in the vehicle Owner’s Manual and Service & Warranty Handbook.
   
   
3. Where a vehicle is serviced outside the KGM SsangYong dealer network and customers are seeking a warranty repair, they must provide copies of the invoice and all maintenance records. This will be necessary as evidence that the required maintenance has been performed on the vehicle as per the manufacturer’s specifications and recommendations.
   
   
4. When customers change residence/address, or a vehicle changes ownership, customers are requested to notify KGM SsangYong Australia by calling Customer Support on 1800 431 333 (9am to 5pm business days AEST).