Privacy Policy

General introduction

We are committed to ensuring that we manage your personal data professionally and in compliance with all applicable data protection laws. Part of this commitment is to ensure that there is transparency about how we collect, use and disclose personal data. This policy includes an explanation of:

• what data we are processing;
• why we are processing it and what we do with it;
• whether we will share it with anyone else;
• whether we will transfer it outside of Australia;
• how we keep your data safe; and
• your rights.

We hope that you find this Privacy Policy helpful. If you have any questions, please don’t hesitate to contact us.

About us

Our company name is SsangYong Australia Pty Ltd (ACN: 009 501 768). In this policy we have referred to SsangYong Australia Pty Ltd as: SsangYong, we, us, our or SYAu.

For any queries concerning your data please contact the SYAu Customer Service Department on 1800 431 333 or email.

We are the authorised Australian importer and distributor for SsangYong vehicles, SsangYong parts and SsangYong branded accessories. Our products and services are provided by our franchised network of authorised retailers. Details of our authorised retailers are available on our website. The authorised retailers are independent businesses and will also owe privacy obligations to you and have their own privacy policy.

Your personal data

We collect your personal data where you have purchased SsangYong products and/or services or if we understand that you may be interested in purchasing SsangYong products and/or services. We hold the personal data collected so we can provide you with products, services, information and assistance in connection with our business activity. In this section we provide more detailed information about how we will manage your personal data.

What data do we hold about you and how have we obtained this?

We will obtain information about you when you enquire about our products or services. Typically, the information that we obtain will be your contact details and details of any products or services that you have purchased or expressed an interest in purchasing.

If you have visited our website we may automatically collect some personal information including: details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and the Internet protocol (IP) address assigned to you by your internet service. We collect some of this information using cookies – please see the ‘Cookies’ Section for further information. We may also collect any personal information which you allow to be shared that is part of your public profile on a third-party social network.

Sometimes you will have sent your information directly to us, or you may have provided your information to our authorised retailers who, in turn, has provided the information to us.

How do we use your personal data and what is the applicable lawful basis?

Where you have provided your data for purposes of enquiry, we may contact you with marketing information as to our products and services, or the products and services of our selected partners; we may keep you informed of events that we think will be of interest to you and ask you to participate in surveys; we will use your interaction with our website to identify which products and services will be the most relevant to you and deliver targeted and relevant messages to you.

We may use your information to organise and notify you about safety and product recall notices.

We may process your information to comply with legal obligations.

We may use your information to provide you with a product warranty.

We may process your information to allow us to pursue our legitimate interests including for:

• analysing our performance to further improve our customer services;
• market research, training and to administer our websites;
• the prevention of fraud or other criminal acts;
• complying with requests from you including if you exercise any of your rights noted in this Privacy Policy;
• the purpose of corporate restructure or reorganisation or sale of our business or assets;
• enforcing our legal rights or to defend legal proceedings and for general administration purposes.

Will we share your personal data with any third parties?

We may share your data with our authorised retailers. SsangYong retailers are independent entities and responsible for their own compliance with privacy law and practices. Please contact your SsangYong retailer directly for further information. Please let us know if you have a complaint about how a SsangYong retailer is handling your personal information.

We may disclose your information to our third-party service providers for the purposes of providing services to us or directly to you on our behalf; e.g. roadside assistance service providers, advertising agencies or administrative service providers. When we use third-party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

If we sell all or part of our business to a third party, we may transfer your information to that party to ensure that it can continue to provide information that you have requested or for any of the other purposes that we have noted above.

We may transfer your data to government or other official bodies for the purposes of complying with legal obligations, for enforcing our rights, or for the prevention or detection of a crime.

How long do we keep your data?

We will retain your personal data for such period as is reasonably necessary support you in the products and services you have obtained from an authorised SsangYong dealer.

If you have requested that we do not send you marketing information we will always retain sufficient information to ensure that we remember to comply with your request.

The periods stated in this section may be extended if we are required by law to keep your data for a longer period.

Transferring your data outside of Australia

The information that you send to us may be transferred to countries outside Australia. By way of example, this may happen where any of our group companies are incorporated in a country outside of Australia or if any of our servers or those of our third-party service providers are from time to time located in a country outside of Australia. These countries may not have similar data protection laws to Australia.

If we transfer your information in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected. These measures include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection. Please contact us if you would like more information about the protections that we put in place.

Cookies

We use Cookies on our website. A cookie is a small text file which is placed onto your computer (or another electronic device) when you visit our website. This enables us to monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider.

You can set your browser not to accept cookies, however some of our website features may not function as a result.

For more information about cookies generally and how to disable them you can visit this website.

Data security

We have adopted the technical and organisational measures necessary to ensure the security of the personal data we collect, use and maintain, and prevent their alteration, loss, unauthorised processing or access, having regard to the state of the art, the nature of the data stored and the risks to which they are exposed by human action or physical or natural environment. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Links to other websites

Our website may contain links to and from other websites (e.g. social media sites such as Twitter, Flickr, YouTube and Facebook). Unless we own such websites, we accept no responsibility for the way in which they process your personal data. You are recommended to check the privacy policy of each website before you submit any personal data to it.

Your rights

Right to access data

We always aim to be as open as we can and allow people access to their personal information. Where we hold your personal data, you can make a ‘subject access request’ to us and we will provide you with:

• a description of it;
• an explanation of why we are holding it;
• information about who it could be disclosed to; and
• a copy of the information in an intelligible form – unless an exception to the disclosure requirements is applicable.

If you would like to make a ‘subject access request’ please make it in writing to our contact email address and mark it clearly as ‘Subject Access Request’.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

Unless you agree a different time, we will complete your subject access request within one month.

Right to stop marketing messages

You always have the right to stop marketing messages. We will usually include an unsubscribe button in any marketing emails. If you do wish to unsubscribe, please just click the unsubscribe button and we will promptly action that request. Alternatively, you can update your marketing preferences by contacting us at any-time. Our contact details are shown above.

Right to be forgotten

If we hold personal data about you, but it is no longer necessary for the purposes that it was collected and cannot otherwise be justified – you have the right to request that we delete the data.

Right to restrict data

If we hold personal data about you and you believe it is inaccurate you have the right to request us to restrict the data until it is verified. You also have the right to request that the data is restricted where you have a right to it being deleted but would prefer that it is restricted.

Transferring your personal data

Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, you may ask us to provide you with a copy of that information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine-readable form, such as a CSV file.

You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.

Right to complain

You always have the right to complain to the personal data regulator, the Office of the Australian Information Commissioner (OAIC). You may contact OAIC by visiting this website or by calling 1300 363 992 or emailing OAIC.

Policy updates

SsangYong may, in its discretion, change this Privacy Policy from time to time. The updated version will be available on this page.

This policy was last updated on 31 May 2023